Privacy Policy

Richards Casino may collect information that players provide directly, information created when an account or transaction is used, and technical information collected when the website is visited. The exact information collected depends on the services used, the account activity involved and any legal or security checks that apply.

Account and identity information

When a player registers or updates an account, we may handle details such as a name, date of birth, residential information, contact details, login information and account preferences. We may also record communications with support, requests made through the website and information needed to manage responsible gaming settings or other account choices.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or related information. This can include identity documents, proof of address, information about the source or destination of funds, and other details reasonably required for security, anti-fraud or compliance checks. Players should provide accurate information and should not send documents through channels that have not been approved for that purpose.

Payments and transactions

We may handle records about deposits, withdrawals, wagers, wins, losses, payment methods, transaction dates, amounts and related account activity. Payment providers may process payment information under their own privacy notices. We generally use transaction information to operate the account, help complete or review payments, investigate unusual activity, provide support and meet applicable obligations.

Device, usage and cookie data

When a player uses the website, we may receive technical information such as an IP address, browser type, device characteristics, operating system, language, approximate location, pages viewed, session details and referral information. We may also use cookies, pixels or similar technologies to remember settings, maintain sessions, understand website use, improve performance and support security.

We use personal information for purposes connected with providing and administering online casino services. We seek to use information only where there is a reasonable and lawful basis to do so, including to perform a service requested by a player, comply with legal obligations, protect the website and pursue legitimate operational interests.

• Create, maintain and administer player accounts.
• Process and review deposits, withdrawals and other transactions.
• Confirm identity, age, account ownership and eligibility.
• Carry out security, anti-fraud, anti-money laundering and risk checks.
• Detect, prevent and investigate suspicious, unauthorised or unlawful activity.
• Provide customer support, respond to questions and resolve complaints.
• Meet record-keeping, reporting and other obligations that apply to gambling services.
• Operate, maintain, test and improve the website and its features.
• Understand general website usage and improve player experience.
• Communicate about account activity, service notices, security matters and changes to relevant terms or policies.
• Send marketing communications where permitted and where a player has given the required permission or has not opted out, depending on the circumstances.

We do not use personal information for purposes that are incompatible with the reasons for which it was collected unless permitted or required by law, or unless the player has been informed and any necessary permission has been obtained. Where practical, information may be combined with other account or usage records to help maintain accurate records, identify risks and provide consistent support.

Marketing choices

Players can choose not to receive promotional messages by using an unsubscribe option included in a marketing communication or by contacting us. Opting out of marketing does not stop essential service messages, such as account, payment, security or policy communications. A request may take a reasonable time to apply, and some messages may already have been scheduled before the preference changes.

Personal information may be shared where this is necessary to operate the website, provide requested services, protect players and the business, or meet legal and regulatory requirements. Depending on the circumstances, recipients may include payment and identity verification providers, technology and hosting providers, customer support services, fraud prevention services, professional advisers, auditors, insurers, authorities or other parties involved in a lawful investigation. Service providers are expected to handle information for appropriate purposes and with suitable safeguards.

Information may be processed or stored in Australia or in another country where a relevant service provider operates. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful handling. The privacy practices of a third party may also apply when a player uses that third party’s website, payment service or product.

Protecting information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No website, device or online transmission is completely secure, so players should protect their login details, use a secure device and notify support promptly if they suspect unauthorised account activity.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, accounting and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or anonymised, subject to legitimate technical, legal or operational requirements.

Cookies

Cookies are small files or similar technologies placed on a device when a website is used. They may help keep a player signed in, remember preferences, support security, measure website performance and understand how pages are used. Some cookies are necessary for core website functions, while others support analytics or preferences. Players can manage, block or delete cookies through their browser settings. Blocking certain cookies may affect how the website operates or prevent some features from working correctly.

Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information we hold about them. These rights are subject to appropriate identity checks, legal exceptions and other reasonable limitations. We may need to retain some information or refuse a request where doing so is necessary to meet a legal obligation, protect security, prevent fraud, preserve evidence or resolve a dispute.

• Access personal information we hold about you and receive an explanation of how it is used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where there is no continuing lawful reason to keep it.
• Withdraw consent to marketing communications or other processing based on consent.
• Ask us to review or explain a decision relating to a privacy request.
• Raise a concern about the way personal information has been handled.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@richardscasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you need. For security, we may ask for reasonable information to verify your identity before responding. If a request is made by someone on a player’s behalf, we may also require evidence of that person’s authority.

We will consider privacy requests and respond within a reasonable time. If a request cannot be completed in full, we will generally explain the reason, subject to any restriction on disclosure. Players should keep their account details accurate and tell us if information changes. Closing an account does not automatically erase all records, particularly where retention is required or information is needed for security, dispute resolution or compliance.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will be made available on the website, with the effective date or other notice where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy, to the extent permitted by law.