Terms & Conditions

These Terms & Conditions form a legal agreement between you and Richards Casino in relation to your use of the website, your account and the services made available through the website. They apply to all visitors, registered customers and other users. Additional terms may apply to specific games, promotions, competitions, payment methods or other features. Where additional terms apply, they will be made available before or during your participation and should be read together with these terms.

Richards Casino may update these Terms & Conditions from time to time. Changes may be made to reflect changes in law, regulation, technology, security requirements, products or business practices. The latest version will be published on the website and will apply from the date stated, or from the date of publication where no date is stated. If you continue to use the website after an update, this may indicate acceptance of the revised terms. If you do not agree with a change, you should stop using the website and contact the relevant support channel made available on the website.

You are responsible for reading the information presented on the website and ensuring that your use of the services is lawful. These terms do not exclude or limit any rights you may have under Australian consumer law or other mandatory legal protections that cannot lawfully be excluded.

Eligibility and lawful use

• You must meet the minimum legal age and all other eligibility requirements that apply in your location.
• You must be physically located in a jurisdiction where access to the relevant service is permitted.
• You must provide accurate, current and complete information when registering or using the website.
• You must not use the website where doing so would breach any applicable law, regulation, court order or other legal restriction.
• You must use the website for your own personal purposes and not on behalf of another person unless expressly authorised.
• You must not permit another person to access or use your account.

Richards Casino may refuse registration, restrict access or close an account where eligibility cannot be confirmed, information appears inaccurate, legal requirements cannot be met, or use of the service creates a security, compliance or responsible gambling concern.

An account may be required to access some or all services. You may only create and operate one account unless Richards Casino expressly permits otherwise. Account details must be kept accurate and updated when circumstances change. You must not create an account using a false identity, another person’s details or information that you do not have permission to use.

Identity, age, address, payment method and other verification checks may be required at registration, before certain transactions, when account activity changes, or at any other time permitted by law. You agree to provide information and documents that are reasonably requested for these checks. Until verification is completed, access to some functions may be limited, and transactions may be delayed or declined where permitted.

You are responsible for keeping your username, password, verification information and devices secure. Do not share your login details, store them where others can access them, or allow another person to use your account. You should notify Richards Casino promptly if you suspect unauthorised access, lost credentials, unusual account activity or any other security issue. Activity carried out through your account may be treated as activity authorised by you unless you have reported the issue or applicable law requires a different approach.

You must not use the website to facilitate fraud, money laundering, terrorist financing, identity misuse, payment abuse or any other unlawful activity. Richards Casino may monitor account activity, request further information, report matters to relevant authorities where required, and take action to protect customers, the business and the integrity of the services.

Suspension and closure

An account may be suspended, restricted or closed where these terms are breached, verification is unsuccessful, suspicious or prohibited activity is identified, a payment is reversed, the account is inactive where permitted, or action is necessary to meet a legal, regulatory, security or responsible gambling obligation. Where appropriate, you may be given an explanation, subject to legal and security limitations.

If your account is closed, you must not create or use another account without permission. Any remaining balance will be handled in accordance with applicable law, verification requirements, payment rules and the circumstances leading to closure. Richards Casino may retain information where required for legal, regulatory, security, dispute resolution or record-keeping purposes.

Only payment methods displayed or approved through the website may be used. You must use a payment method held in your own name or otherwise authorised for your use. Richards Casino may decline, reverse or delay a transaction where the payment cannot be verified, is not authorised, creates a security concern, or does not comply with applicable requirements.

You should check the transaction details before confirming a deposit or withdrawal. Funds must not be deposited for the purpose of transferring them to another person. Fees, processing requirements, minimum or maximum transaction amounts and other payment conditions may apply and will be shown where relevant. You are responsible for any charges imposed by your bank, payment provider, telecommunications provider or other third party.

You must only use funds that you are legally entitled to use. If a deposit is disputed, reversed, charged back or found to be unauthorised, Richards Casino may suspend the account, recover the amount owed and take other reasonable action. Nothing in these terms prevents action required by a payment provider, financial institution, court or regulator.

Games and other gambling products are provided subject to the rules shown for the relevant product. You are responsible for reviewing those rules before participating, including information about how outcomes are determined, any available settings and applicable restrictions. A wager or other participation may be accepted only when the website confirms it. An entry that has not been confirmed should not be treated as accepted.

Results are determined using the systems and processes applied to the relevant product. If a technical, system, display or settlement error occurs, Richards Casino may correct the error and take any action permitted by law. Where reasonably possible, customers will be informed of material corrections affecting their account. Richards Casino may void or adjust activity that resulted from an obvious error, system fault, fraud or prohibited conduct.

You must not interfere with the website, manipulate games, exploit a vulnerability, use automated tools or software, attempt to bypass security controls, or engage in conduct that could affect the fairness or availability of the services. Suspected misuse may lead to restrictions, cancellation of affected activity, account closure or referral to relevant authorities.

Promotions, offers and competitions are subject to their own terms. Those terms may include eligibility requirements, participation conditions, expiry dates, wagering or play requirements, limits, exclusions and rules about withdrawing promotional value. You should read the applicable offer terms before taking part. If there is an inconsistency between a promotion’s specific terms and these general terms, the specific terms will apply to that promotion to the extent of the inconsistency.

Richards Casino may change, suspend or withdraw an offer where permitted by law, including where an error has occurred or where a promotion has been misused. A person must not participate in a promotion using multiple accounts, false information or another person’s details. Promotional participation may be refused or cancelled where the eligibility conditions have not been met.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, process transactions, verify identity and age, manage risk, support responsible gambling, improve the website, meet legal obligations and communicate with you. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.

You are responsible for ensuring that contact and notification details connected with your account remain current. Notices may be provided through the website, account area, email, message or another reasonable channel made available to you. Electronic records may be used to confirm communications, transactions and account activity, subject to applicable law.

Website content and availability

The website may contain links to third-party websites, payment services or other resources. Those third parties operate under their own terms and privacy practices. Richards Casino is not responsible for third-party content, availability, security or conduct, except to the extent responsibility cannot lawfully be excluded.

The website is provided using reasonable care, but uninterrupted or error-free access cannot be guaranteed. Access may be unavailable or limited because of maintenance, technical problems, telecommunications issues, security events, power failures, events outside reasonable control or legal requirements. You are responsible for having a suitable device, internet connection and security measures.

To the extent permitted by law, Richards Casino is not responsible for indirect loss, loss of opportunity, loss of data or other consequential loss arising from use of the website. Nothing in these terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be limited or excluded.

Responsible gambling and disputes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Use the responsible gambling tools and information available on the website, including account limits, breaks or self-exclusion options where offered. If gambling is causing concern, stop playing and seek help from an appropriate Australian support service or qualified professional.

If you have a question or complaint, contact Richards Casino through the support channel published on the website and provide enough information for the matter to be reviewed. You should allow reasonable time for investigation. These terms are governed by the laws that apply to the relevant service and your location, subject to any mandatory rights or dispute processes that apply under Australian law.